Michelle McDade


Client Director


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Professional Background

Michelle McDade is an experienced health service executive having held operational roles in both the public and private health care sector. Michelle’s career is highlighted by her approach to quality and innovation, with successful submission for a number of grants through the Victorian Department of Business and Innovation. Michelle has significant experience managing complex multi-site workforce issues, and her career is highlighted by her approach to quality, innovation and clinician engagement.Improving each patient’s experience in the health service, engaging staff in this important work, and searching for innovative solutions to the challenges in health care is of utmost importance to Michelle.

Michelle has a 23 year background in healthcare, with experience in both public and private sectors, having worked as a clinician and as a senior executive. Working closely with clients, Michelle will tailor innovative and sustainable solutions to meet many of the challenges of healthcare service provision, including governance, risk management, quality systems, patient experience and consumer participation.

Michelle’s health sector experience enables her to approach these challenges from strategic, operational and financial perspectives, taking into account the impact on multiple stakeholders.

Areas of Expertise:

  • Project Management
  • Governance
  • Improvement
  • Risk Management
  • Change Management
  • Quality and Safety
  • Customer Experience

Industry Experience

  • Aged Care
  • Health care
  • Not for profit
  • Public sector
  • Retail
  • Transport and Logistics

Memberships & Qualifications

  • Masters of Business Administration (Melbourne Business School / AGSM)
  • Post Graduate Diploma – Physiotherapy (University of Melbourne)
  • Bachelor of Applied Science – Physiotherapy (La Trobe University)

Articles Published

Pitcher Partners Health Forum 2018

9th November 2018

Michelle McDade

On 24th July 2018, healthcare leaders at the forefront of thinking, piloting and transforming healthcare, assembled at Pitcher Partners Melbourne...

NSQHS - While many things are changing, some things remain the same, for good reason

11th October 2018

Michelle McDade

Improvement associated with the implementation of the first edition of the NSQHS Standards include: * A decline in the Staphylococcus aureus bac...

Is your safety culture dysfunctional?

29th March 2018

Michelle McDade

*Read: Using KPI’s to drive growth [1]* Pitcher Partners recently collaborated with international expert on patient safety, Dr Raj Behal, to b...

Eliminating sentinel events

1st December 2017

Michelle McDade

Renowned international leader in this field, Dr Raj Behal visited Pitcher Partners Melbourne recently to share his insights and ideas with some of...

Measures that matter: 4 key points for accreditation success

12th September 2017

Michelle McDade

.. 4 key points to accreditation success *1. Link data clearly to your /main/ accreditation /hot spots/* * Each “main measure” must have ...

‘Targeting Zero’… Key steps to patient safety

20th June 2017

Michelle McDade

Pitcher Partners encourages healthcare decision makers to consider five key steps as a way to address and respond to the challenges articulated in...

Services & Specialisations

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