Charlotte Morison


Senior Consultant


   +613 8610 5333

    View LinkedIn Profile

Get in touch

Professional Background

Charlotte has over 10 years’ experience in IT Service Management holding a variety of roles, including those of Project Manager, Key Account Manager, Consultant and Trainer. 

She has a passion for helping organisations improve their ability service their customers through the adoption of best practices and the improvement of policies, processes and procedures.

Charlotte is certified at the highest level in ITIL (V2) and has been involved in many and varied projects to align IT Services with business requirements, through IT strategy realisation, organisational performance management, quality management and staff education programs in best practice.

Recent Significant Experience

Government and Education – Development of staff trainingprograms including user training materials, coaching and mentoring (Service Level Management/Service Catalogue), quality assurance. 

Private sector - User training materials and work instruction manuals, quality assurance, consulting, ITSM tools procurement and education, business process improvement, alignment with best practices, IT continuity planning.

Industry Experience

  • Public sector

Memberships & Qualifications

  • Train the Trainer
  • Planning for the Training Professional
  • Workplace Assessment
  • ITIL Managers Certificate
  • ITIL Foundation Certificates (V2 – Current)
  • Project Management Certificate (PMBOK) (NZIM)
  • Diploma of Art (Fine Art - Digital Media)
  • Member AIM

Articles Published

Aged Care disruption - Passive monitoring technology and care outcomes

21st November 2016

Charlotte Morison

The old reactive, emergency based care model, where test results, doctor visits and rostered scheduled visits are the primary source of informatio...

Services & Specialisations

Technology and IT Consulting

Technology and IT Consulting

It is a key business imperative, and a key driver of future performance, that organisation...

Discover More

 Back to People


Top of Page


Rob Southwell

Rob Southwell's picture


Managing Partner and Partner – Private Business and Family Advisory

> View profile

Nigel Fischer

Nigel Fischer's picture


Managing Partner - Private Business and Family Advisory

> View profile

Michael Minter

Michael Minter's picture


Managing Partner

> View profile

Leon Mok

Leon Mok's picture


Managing Director

> View profile

Brendan Britten

Brendan Britten's picture


Managing Partner and Executive Director/Partner- Business Advisory and Assurance

> View profile

Tom Verco

Tom Verco's picture


Managing Principal - Private Business and Family Advisory

> View profile

Partnership fraud


Paperwork and independent advice saves partnerships from fraud

Discover more

Kia Ora Horse Stud


Pitcher Partners fills a Financial Manager gap to keep the business on track

Discover more

Fuel Injection Company Administration


A fuel injection company began life as an Australian public company before being acquired by a UK publicly listed company while in the research and development stage of a “green...

Discover more

@PitcherPartner STUDENT CAREERS | Applications for our 2020 Melbourne Vacation Program are now open. You’ll benefit from real-world…