Charlotte has over 10 years’ experience in IT Service Management holding a variety of roles, including those of Project Manager, Key Account Manager, Consultant and Trainer.
She has a passion for helping organisations improve their ability service their customers through the adoption of best practices and the improvement of policies, processes and procedures.
Charlotte is certified at the highest level in ITIL (V2) and has been involved in many and varied projects to align IT Services with business requirements, through IT strategy realisation, organisational performance management, quality management and staff education programs in best practice.
Recent Significant Experience
Government and Education – Development of staff trainingprograms including user training materials, coaching and mentoring (Service Level Management/Service Catalogue), quality assurance.
Private sector - User training materials and work instruction manuals, quality assurance, consulting, ITSM tools procurement and education, business process improvement, alignment with best practices, IT continuity planning.
Memberships & Qualifications
- Train the Trainer
- Planning for the Training Professional
- Workplace Assessment
- ITIL Managers Certificate
- ITIL Foundation Certificates (V2 – Current)
- Project Management Certificate (PMBOK) (NZIM)
- Diploma of Art (Fine Art - Digital Media)
- Member AIM
21st November 2016
The old reactive, emergency based care model, where test results, doctor
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Services & Specialisations